Don’t Call, Ya’ll!

If you get a pop-up on your computer that tells you something is wrong  and you need to call a number… 

100% of the time…

It is a scam…

Never call that number.

People that call the number usually call me and say:

I got a virus on my computer.

I called Microsoft.

Yes, I let them on my computer.

They charged me $700.

The charged me $200.

They charged me $179.

When I didn’t pay them more,they locked me out of my computer.

Some of them say: They got into my bank account.

 

This scam is hitting our Monroeville, Alabama area really hard so I am getting a lot of calls. I found the file below on one of these computers… the pricing is outrageous. Don’t fall for it. Hold the power button down for 20-30 seconds until everything goes off (yes, I know it tells you not to turn off your computer – remember, this is a scam.) Turn it back on and the pop-up should be gone. Sometimes, even when you follow these steps, the browser will open to the same page – just disconnect your internet, open the browser, and close the tabs.

Remember these rules: Never call the number that pops up and tells you something is wrong with your computer. Never let anyone on your computer that you don’t know. Microsoft doesn’t care if you have viruses on your computer.

 

New File Encryption Virus…Locky

Just want to let you know that there is a new ransomware virus out there. It is currently being distributed through an email that sends an invoice with a Microsoft Word attachment. You can read more about it by clicking here.

Computer Care Plan Pro

We are happy to announce the debut of our new Computer Care Plan Pro. For the first time ever, in our area, we are offering not just a “care” plan but a “care-free” plan. There’s no need to worry about your computer anymore. When you subscribe to our pro plan we take care of it. We are including antivirus software with unlimited free virus removal, daily monitoring of your computer’s health, a daily mini-tuneup, and much more.

Visit our page by clicking here to learn more about the plan.

Free Software and Instructions!

Give us an ill-behaved computer that refuses to make your life easier and we will do everything we can to bring it back to a state of full cooperation.  Plus, we’ll set you up with the resources you need to keep it that way.

We’ve added an option for our customers to receive free software that will allow them to keep their computers running smoothly, along with specific instructions for maintenance. We will install the software and provide the instructions. This service is only an additional $25 when you purchase a basic repair.

CryptoLocker – Holds Your Files for $300 Ransom with 100 Hour Deadline!

This nasty new malware isn’t like anything we’ve ever dealt with. It encrypts your personal files and the only way to rescue them is to pay the ransom. The infection can be removed but the files can only be decrypted with a key – the criminals are the only ones that have the key and they only give you 100 hours to pay. It is very important that you back up your files on something other than your hard drive (dvd, cd, thumb drive, etc.)

Read the alert put out by US-CERT here.

There’s an article on today.com that explains that the attack usually comes through an email attachment that is made to look legitimate.

Watch a video about CryptoLocker here.

Webcam Hackers – Are They Watching You?

hackedwebcamA client was recently horrified that a photo of her, sitting at her computer, came up on her screen with a virus attack warning. The virus warning didn’t alarm her as much as the photo. Someone had entered her house, taken a photo of her, and hijacked her computer using the webcam on her laptop.

We’ve found a great article that explains webcam risks, attacks, and how to protect yourself.

Just click HERE if you would like to read the article.