Liquids…do not belong…anywhere near…your computer.

Liquid on the motherboard.

We opened up a laptop in our Monroeville, Alabama computer repair shop because a child spilled a “very small amount of liquid” on the keyboard. That small amount of liquid was still puddled in many places beneath the keyboard and on the motherboard. As a matter of fact, we found liquid in every area of the laptop. It is dead.

Thankfully were able to recover all the cute family photos!

Lesson: Keep liquids and especially children with liquids…far…far…away…from your computer. However, if an accident does happen, give us a call. We’re here to help!

Liquid below the keyboard.

We do not like saying, “It’s…dead.”

photoWe’ve had a few dead hard drives come into our computer repair shop in Monroeville, Alabama. It’s always a hard thing to say to a customer, so I thought I would give you a few warning signs so maybe you can get yours to us before it becomes unrecoverable.

A Slower Computer

A failing hard drive isn’t the only reason a computer might slow down. Viruses, malware, and some legitimate programs will slow your system down. But, the hard drive is always the first item I check.

Increased Errors and Crashes

When a hard drive begins to die, files become corrupted. Once again, there are many reasons that a system might crash or have file errors but this is also a symptom of a failing drive.

Unusual Noises

A standard hard drive will make clicking, spinning, and various other sounds when it begins to die. (If you have a Solid State Drive you will not get any sounds.)

What You Should Do

Back up your data immediately (If you want an online program, check out our Carbonite offer.) We can do a quick test in the shop to determine if your hard drive is in failure mode (We can also do this remotely if you do not want to bring it to the shop.) If the hard drive is healthy then chances are that you just need a tune-up or more memory.

If you have any questions, give us a call at 251-593-1933.

Hard Drive Crashes and Corrupted Operating Systems

We’ve seen several failed hard drives in our Monroeville, Alabama shop lately. Buying a new hard drive, re-installing the operating system, and re-installing purchased programs is the easy part of a crashed system. All the lost photos, important documents, and unrecoverable files is what really hurts our feelings. Don’t wait until it happens to you! Keep your files safe. You can get started with a free trial of Carbonite by clicking on the link below.

Survive a Computer Disaster with Carbonite Online Backup! Free trial to get you started-no credit card required.

We are also getting systems in the shop with corrupted operating systems. Sometimes the only thing we can do is a re-install (a much longer repair.) Corruption is usually caused by computer viruses and malware. Our basic service to remove viruses, update, and optimize your computer is only $75 in the shop. Let us help you not only fight those computer “bugs” but eliminate them. Check out our 4 Choices.

Computer Care Plan Pro

We are happy to announce the debut of our new Computer Care Plan Pro. For the first time ever, in our area, we are offering not just a “care” plan but a “care-free” plan. There’s no need to worry about your computer anymore. When you subscribe to our pro plan we take care of it. We are including antivirus software with unlimited free virus removal, daily monitoring of your computer’s health, a daily mini-tuneup, and much more.

Visit our page by clicking here to learn more about the plan.

Will You Survive a Computer Disaster?

Now everyone can survive a computer disaster.

Every year, 43% of computer users lose their photos, music, documents, and more. Protect yourself with Carbonite Online Backup for as little as $5999 a year!

  • Unlimited online backup
  • Backs up files automatically
  • Encrypts your files for privacy
  • Access your files from any computer, or smartphone with a free app

Jackson Computer Services is now officially affiliated with Carbonite Online Backup. We like the way the program works and their customer support is excellent. We have provided a link below where you can get a 15 day trial. Try it…and then if you like the program as much as we do, you can purchase directly from them or call us to come install it for you.

Click this line of text to try Carbonite Online Backup FREE for 15 days and back up your irreplaceable files automatically and securely. No credit card required.

If you try it…let us know what you think.

Don’t Call That Number!

2015-06-15 12.29.18

It’s very convincing…especially when the audio begins…but DO NOT call the number.

Yes, you do have a bug on your system. However, the folks on the other end of the number are the ones that put it there.

If you call, you will allow total strangers to log in to your system and you will pay them $200 or more if they can talk you into it. They will also lock your system down and you will not get back in unless you pay someone even more money.

So, just call us. We are local and our basic fee of $75 will usually take care of it all.

Do NOT let an unknown caller remote into your computer!

I’ve been getting reports that there is a scam going on where a person calls your number and tries to sound like they are part of the Microsoft team. They will inform you that your system is highly infected. They will try to get you to turn it on so they can remote into your system to make the supposed repairs. They will charge you money, infect your system, and steal your information. Do not trust them.

  • Microsoft does not know who you are.
  • The Windows Team does not know who you are.
  • They do not monitor your system.
  • They will NEVER call you and tell you that your system is infected.

The best thing to do is…hang up.


Proxy Server Error

We are getting a lot of calls because when trying to connect to the internet you get an error message indicating that the proxy server cannot connect.

We have a quick fix for you, but you also need to know that if you are getting this error, then you most likely have a bug or two on your system.

  1. Open Control Panel.
  2. Open Internet Options.
  3. Click on the Connections tab.
  4. Click on LAN Settings.
  5. Uncheck Use a Proxy Server for your LAN.
  6. Check Automatically Detect Settings.
  7. Click OK.
  8. Restart your browser 🙂


Pricing Updates


  • LAPTOP BASIC Clean-up, Optimization, Repair, and Update: $50 (This fee does not include parts/installation. You will be contacted with price estimates on any additional charges.) $60 will include in-home setup after repair.
  • DESKTOP BASIC Clean-up, Optimization, Repair, and Update: $65 (This fee does not include parts/installation. You will be contacted with price estimates on any additional charges.) $75 will include in-home setup after repair.
  • INSTALL the Software needed to keep computer running smoothly: FREE with BASIC (Includes instructions. Not offered without BASIC service.)


  • 1 – 2 HOUR Initial Consultation, Computer Assessment, and Training Session: $50.00
  • QUICK Follow-up Training (30 minutes – 1 hour): $25
  • EXTENDED Follow-up Training (1 1/2 hours – 2 hours): $50